Sectet
A comprehensive system designed for managing an organization's human resources (HR), sociometric feedback, and surveys
My Role
- Lead designer
- Research
- Concept & Strategy
- Road Map
- Wire-frame
The Challenge
Despite being in 2019, we were still using thousands of printed sociometric forms across various units for personnel feedback and evaluation. Collecting data about departments or soldiers required navigating several disconnected systems, making it inefficient and cumbersome to get a comprehensive view.
Application Goals
Modular System
Develop a modular application that consolidates all personnel surveys and feedback forms, offering a comprehensive view of both department and individual performance.
Efficient Workflow
Streamline the process for HR, shifting focus to human capital development by automating processes, speeding up information transfer, and improving task efficiency.
Dashboard
Design a dashboard to identify trends, strengths, and weaknesses at both department and individual levels, using data from all completed surveys and feedback forms.
Home Screen
The HR dashboard was designed to simplify task management.
HR representatives could quickly see the status of all forms in progress and filter by form type (Sociometric, Employee Evaluation, or Department Survey).
Additionally, they could easily access information about the departments and employees they were responsible for, making data more accessible and actionable.
Form Setup Process
We began by focusing on the sociometric form.
However, from the outset, we designed the form setup process to be flexible and adaptable for various types of forms.
The setup process was organized into clear, step-by-step phases, ensuring that key information was always visible and easily adjustable.
To simplify the HR representatives' workload, we consolidated all departments, employees, and forms into just a few main pages for easier navigation and oversight.
"POZA" Chart
The "POZA" chart visualized three numerical data points from employee evaluations, combining them into a single position on the chart.
The use of color coding (red, orange, yellow, green) represented the distribution of scores, making it easy to identify performance trends and areas for improvement at a glance.
Employee Performance Review
One of the key design challenges was presenting employee feedback in a way that allowed individuals to understand their performance in relation to their peers without violating privacy.
We designed the feedback presentation to be clear, comparative, and yet respectful of colleagues' confidentiality.
Final Thoughts
Over the course of three years, we designed and development a new application for the iaf that dramatically reduced paper usage, streamlined workflows for sociologists, and empowered commanders with a clearer, more efficient way to assess unit performance and make informed decisions.
This case study highlights the importance of flexibility, user-centered design, and designing systems that promote efficiency while keeping users' needs at the forefront.